Shipping policy

Shipping

Free worldwide shipping on every order. There are no delivery charges at checkout.

Processing time

Orders are processed within 1-3 business days. Orders placed on weekends or public holidays are processed the next business day.

Delivery times

Most orders arrive within 7-20 business days from dispatch, depending on your location. Delivery times are estimates and are not guaranteed.

Tracking

You will receive a tracking number by email once your order is dispatched. Tracking can take 3-5 days to begin updating.

Customs and import duties

Orders shipped internationally may be subject to import duties, taxes, or customs fees charged by your local authority. These charges are not included in your order total and are the responsibility of the customer.

Incorrect addresses

Please check your shipping address carefully at checkout. We cannot be held responsible for orders delivered to an incorrect address provided by the customer.

Lost or delayed orders

If your order has not arrived within 30 business days of dispatch, contact support@sonicpaws.shop and we will investigate or resend your order at no cost to you.

Contact

Questions about your delivery: support@sonicpaws.shop